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Frequently asked questions
What is your shipping policy — and how are shipping costs calculated?
We ship across Canada using standard or expedited courier services. Shipping fees are determined based on:
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Product weight and dimensions
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Destination postal code
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Optional insurance or expedited delivery
You can see the final shipping cost during checkout before placing your order.
What is your return and exchange policy?
We offer a 30-day hassle-free returns policy. Simply contact our support team to initiate a return or exchange. Please ensure items are:
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Unopened and unused
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In their original packaging
Return shipping costs may apply unless the return is due to a manufacturing defect or shipping error.
How can I track my order?
Once dispatched, you’ll receive an email confirmation with a courier tracking number. You can use this to track your shipment directly on the courier’s website. For added peace of mind, we offer optional shipping insurance at checkout.
Do your products come with a warranty?
Yes! Every product listed on our site includes the manufacturer’s warranty (typically 1 year or more). If you notice any defects, contact us within the warranty period and we’ll assist with repair or replacement based on manufacturer guidelines.
Can I order in bulk or request a custom quote?
Absolutely. We welcome bulk orders and custom quotes for businesses. For discounts, larger quantities, or specialized shipping, please contact our sales team at hpseasypay@gmail.com or call +1 (604) 808-8654. We’re happy to tailor pricing for you.